If you are unsatisfied with your order, we accept returns up to 30 days after the date of purchase. We offer refunds by store credit or a refund to your original payment method.
To be eligible for a return, your item must be in the same condition that you received it; unworn/unused, with tags, and in its original packaging with all components included.
Spooled reels and monogrammed/custom rods do NOT qualify for a return.
To request a return, log into your CHAOS Fishing account and select the order you wish to return. Please provide the reason for your return.
If you are a new customer, please request your return here: https://shopify.com/65794900221/account
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without return authorization will not be accepted.
You can always contact us for any return questions at customerservice@chaosfishing.com.
Out of Stock Substitutions
Sometimes we will may unfortunately be Out of Stock of certain items in your order. In that case, we will reach out to you via email and/or phone notifying you of this issue and suggesting any possible substitutions we can provide. If we cannot find any substitutions we may have to cancel your order, and will provide a full refund in this case. Please let us know if you would like a refund in store credit or to your original payment method.
If we do not hear back from our attempts to contact you, we will ship any viable substitutions or potentially cancel the order. If there is a price difference in the item(s) sent, we will issue you a refund for the difference.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can resolve your issue as quickly as possible.
Restocking Fee
Our experts inspect each return carefully prior to issuing a refund. If there is any damage, signs of use/wear to the item or its original packaging that causes the item to be in an unsellable condition, then your return will be subject to a restocking fee. Restocking fees are determined on a case-by-case basis based on the condition of the item received. Restocking fee decisions are final.
Exceptions / non-returnable items
We cannot accept returns on Clearance items, Gift Cards (online or in-store), Customized/Monogrammed Rods or Spooled Reels.
Exchanges
We do not offer exchanges for any items at this time. If your order has not shipped yet, please contact us to cancel and refund your order, and you can place a new order for the item you wish to purchase. If your order has shipped or been delivered, then please contact us to proceed with a return. We are happy to refund your order as store credit so you may place your new order immediately, without waiting for the refund to process.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@chaosfishing.com.